Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should take a look at? This page covers the ways to reach us and what to expect once you do.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take longer during busy periods. When you write in, it helps to include:
- The name of the casino or page your message relates to, if applicable
- A brief description of the issue, question or suggestion
- Screenshots or dates, if you're reporting something like an outdated bonus term or a broken link
We're not a casino operator and we don't handle deposits, withdrawals or account issues directly. If you have a problem with a specific site, its own customer support channels — usually live chat or email, listed on the casino's own site — are the right first stop.
What we can help with
We put this site together to help US players compare casino sites on things like payout speed, bonus terms and licensing, so most of the messages we get fall into a few categories:
- Review accuracy — if a bonus offer, wagering requirement or withdrawal time we've listed has changed, let us know and we'll check it against the operator's current terms.
- General questions — readers often ask how RTP works, why a withdrawal is taking longer than expected, or how state licensing affects which sites they can legally use.
- Suggestions — if there's a casino, payment method or topic you'd like to see covered, we're happy to hear it.
- Site feedback — anything from a broken link to a suggestion for making comparisons easier to read.
What we can't do is intervene in a dispute between a player and an operator, guarantee a specific payout time, or offer personal gambling advice beyond general responsible-gambling information.
Questions about payouts and how we rank casinos
A fair number of enquiries are about payout speed specifically, since that's a big part of what this site focuses on. A few things worth knowing before you write in:
- Withdrawal times depend on both the casino's processing window and the payment method used — bank transfers and checks are typically slower than e-wallets or crypto.
- Identity verification (KYC) is standard practice before a first withdrawal at any licensed casino, and can add time if documents aren't submitted upfront.
- Our editorial ratings reflect research into stated terms, licensing and player-facing policies. We don't process real transactions ourselves, so if you've had a specific payout experience — fast or slow — that feedback is genuinely useful to us and helps keep our comparisons current.
If your question is about how responsible gambling tools like deposit limits or self-exclusion work, or about our terms and conditions for using this site, those pages go into more depth than we can cover here.
Reporting a suspected scam or unlicensed site
We only cover casinos that hold a recognized license in the jurisdictions where they operate. If you come across a site claiming to serve US players without proper licensing, or one using misleading bonus terms, we want to know. Include the casino name and, where possible, a link or screenshot of the claim in question. We can't investigate individual account disputes, but reports like this directly inform which sites we're willing to list at all.
Before you write in
A quick checklist that answers most common questions without needing a reply from us:
- Bonus terms change often — always check the offer conditions directly on the casino's site before claiming, since wagering requirements, expiry dates and maximum withdrawal caps can shift.
- Withdrawal delays are usually down to verification steps or the payment method chosen, not a sign something's wrong.
- Every state that permits online casino play sets its own minimum age (typically 21) and requires players to be physically located within that state — availability isn't the same nationwide.
- If gambling has stopped feeling like entertainment, our Responsible Gambling page lists tools like deposit limits, time-outs and self-exclusion, along with where to find support.
For anything else, or if none of the above answers your question, email is still the best route — and you can read more about who runs this site on our About Us page.